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Selling safely at Alert Level 2


From Thursday, 14 May, you will be able to allow customers to enter your premise. This means, for those businesses who were selling online or over the phone for contactless deliver or pick-up, you are now able to go back to selling normally.

However, contactless click-and-collect was incredibly popular during Alert Level 3, and click-and-collect has always been viewed as a positive service to offer when selling online. You may want to consider if offering click-and-collect is something you want to continue at Alert Level 2 and start thinking about what changes can be made to make click-and-collect a positive experience for customers.

If you plan to offer this service, make sure you include it in your COVID-19 Safety Plan.


Click-and-collect at Alert Level 2


While your business is not required to operate click-and-collect services, it may be something you're interested in continuing for the time being. Here are the key steps to take to determine if this is a practical decision for your business, and how to implement it safely at Alert Level 2.

  1. Determine if offering click-and-collect can be done and if it is practical for your business.
  2. If you decide this is an option, how will you be taking orders and accepting payments? We recommend payments to be made over the phone, online or bank transfers if possible. If you use PayWave, sanitisation and hygiene practices are observed.
  3. Let your customers know about their options to receive their goods and how they pay.
  4. Establish how queues will be managed and marked to maintain social distancing for collection.
  5. Implement your strategy, review regularly and make changes where necessary.
  6. Ensure the safety of your employees and customers is at the forefront.

For more information about operating your business at Alert Level 2 click here.

Please don't hesitate to contact our Advice Service should you require any assistance. You can ring us on 0800 472 472 (1800 805 0831 from Australia) or send us an email on advice@retail.kiwi.




Updated on 13th May 2020.