Coronavirus

Page Banner - Coronavirus

Auckland is returned to Alert Level 3 at 12pm 12th August. The rest of the country moved to Alert Level 2.


The information on this webpage reflects the best information we have in a rapidly changing situation, we will continue to update it as we get more information (last updated 12 August, 5pm).


Auckland region*
LEVEL 3
Rest of New Zealand
LEVEL 2
Who can open?

Supermarkets, dairies and petrol stations can remain open and allow customers into their stores, under strict public health guidelines (see below).

Retailers that do not provide an essential service cannot open to the public, however they can operate in a safe way (for example delivery or contactless pre-ordered pick up).

Retailers who can operate safely under strict public health guidelines can open to the public (see below).

Hospitality business may only open to the public if groups are seated, separated, and use a single server if possible. Table service is also required, including for payment.

Businesses that requires close personal contact (e.g. beauty services and hairdressers), must have a robust contract tracing system, maintain good hygiene practices and minimise contact to the extent possible. We recommend the use of masks in these businesses.

Can employees come to work?

Workers must work from home if they can.

If workers cannot work from home business operations must be undertaken safely following public health guidelines.

Workers can continue to go into workplaces.

Workplaces must operate safely under public health guideline.

Contact tracing

All businesses MUST display an official QR code poster wherever people enter your premises to support contact tracing with the NZ COVID Tracer app. Create your poster here.

All businesses MUST display an official QR code poster wherever people enter your premises to support contact tracing with the NZ COVID Tracer app. Create your poster here.

Keep contact tracing records of anyone who will have close interactions for example workers or contractors.

Retail businesses are not required to keep contact tracing records for customers.

Hospitality businesses for dine-in customers, restaurants, cafes and bars must keep records of all customers and workers to enable contact tracing.

Social distancing

Two metres outside the home.

Two metres between customers, and between customers and staff. We suggest a maximum of one person per four square metres in store.

One metre between staff members.

Limit the number of people in your premises so distancing can be maintained.

Face Masks

It is highly recommended that you wear a mask if you are out and about.

You may want to provide personal protective equipment such as gloves and masks for employees.

You should wear face coverings in situations where physical distancing is not possible, like on public transport or in shops.

Social groups and public venues

It is highly recommended that you wear a mask if you are out and about.

You may want to provide personal protective equipment such as gloves and masks for employees.

You should wear face coverings in situations where physical distancing is not possible, like on public transport or in shops.

Public health requirements

All workplaces must implement and maintain good hygiene practices such as:

  • frequent handwashing,
  • use of hand sanitiser,
  • regular cleaning and disinfecting of surfaces,
  • record who is working together and limit interaction between different groups of workers,
  • keep records to allow contact tracing, where required,
  • recommend that face masks to be worn if social distancing is not possible,
  • ask everyone, workers, contractors and customers, with cold or flu-like symptoms to stay away from your premises.

*The Auckland region is everything in the Auckland Council boundary - from Wellsford in the north to Pukekohe in the south.

If you need advice, please get in touch with our Advice Service on 0800 472 472 (1800 128 086 from Australia) or email us on advice@retail.kiwi.

Find the latest Government information about COVID-19 here.



Frequently asked questions


Under the Health & Safety Work Act 2015 you are required to provide your employees, contractors and customers with the highest level of protection from workplace health and safety risks, so far as reasonably practicable.

This includes following all the public health guidance. Worksafe is updating its guidance on what it required under the new level 2 and 3 restrictions. We will update this webpage when this information is available

If a staff member does not want to come into work because of Coronavirus have a discussion with them around the current Coronavirus situation, what you are doing to protect your staff, the current Ministry of Health recommendations and whether you require them to work.

How you pay your staff in Level 3 depends on whether your staff are still unable to work or whether they can now return to work as per normal or at reduced capacity. You can find more information below.

If you need to cut hours or reduce staff numbers, it's critical that you're following a proper process and staying on the right side of the law. Get in touch with our Advice Service on 0800 472 472 or email advice@retail.kiwi.

Retail NZ's Chief Executive has spoken to the Minister of Finance tonight (11th August) and he indicated the Government will be considering financial support for impacted businesses through this time, although given the (hopefully) short duration of the Lockdown, support may be applied retrospectively. We will keep you informed on this.

Westpac's Chief Economist is releasing weekly commentary briefings each Friday - take a look.

The Commerce Commission has released some guidance for businesses which have had to cancel services and events.



Paying your employees over Level 3 lockdown


If you are a business impacted by Level 3 lockdown, there are a number of scenarios that may impact how your employees should be paid for this period:

  • If your employee continues to work in the workplace or from home they are paid as per normal.
  • If you have work for your employee but they are unwilling to attend work for safety concerns, unable to secure child care or are considered a vulnerable worker then you may agree with your employee that they will not attend work for a specific period of time and agree to a form of leave – this could be annual leave, unpaid leave etc.
  • If your employee is rostered to work but you can no longer offer them work to complete either from home or at your workplace then you should first consult your employment agreement for direction of requirements. Any form of payment should be discussed and must be agreed to by both employer and employee. We recommend confirming this agreement in writing.

Options to consider are:

  • Special paid leave (especially in the short term while you discuss what happens next)
  • annual holidays
  • leave without pay
  • long-service leave (if relevant)
  • alternative holidays (if relevant)
  • other payments (even partial payments) by the employer for a certain period of time
  • any combination of the above.

If your employee is sick or caring for a dependant who is sick then they are entitled to use their sick leave entitlement. If paid sick leave is not available, another form of leave may be agreed to.


The Leave Support Scheme is available for employers to pay their employees who can't work under the following circumstances:

  • They are at higher risk if they get COVID-19, and Ministry of Health guidelines recommend they stay at home while public health restrictions are in place
  • They have come into contact with someone who has COVID-19 and must self-isolate for 14 days (as required by Ministry of Health guidelines)
  • They have tested positive for COVID-19 and are required to remain off work until they've been cleared by a health professional to be released from self-isolation, or
  • They have household members who are at higher risk if they get COVID-19 and the Ministry of Health recommends the employee also remains at home to reduce the risk to them.

To be eligible Your business must have either:

  • experienced a minimum 30 per cent decline in actual or predicted revenue over the period of a month when compared to the same month last year, or a reasonably equivalent month for a business operating less than a year, and that revenue loss is attributable to the COVID-19 outbreak; or
  • had your ability to support your employee due to the COVID-19 public health restrictions negatively impacted.

The Wage Subsidy Extension is still available for businesses who meet the criteria. Applications for this scheme close at 11.59pm on the 1st September 2020.

  • To be eligible for the extension your business must have experienced a minimum 40% decline in revenue for a continuous 30 day period. The 30 day period must be: in the 40 days before you apply, compared to the closest period last year.



We're here to help you - so ask us first

Please contact our Advice Service should you require any assistance. You can ring us on 0800 472 472 (1800 128 086 from Australia) or send us an email on advice@retail.kiwi.




Updated on 12th August 2020.