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Updated 21 May 2020

The Government has confirmed that at 11.59pm on Wednesday 13 May, New Zealand will move to Alert Level 2. This means, that from Thursday 14 May, retail stores and malls will be able to open their doors to customers, subject to certain restrictions.

At Alert Level 2:

  • You can open the doors of your retail premises to the public, but you must:
    1. maintain a two metre social distancing requirement between fellow customers, and between customers and staff
    2. maintain a one metre distancing requirement between staff members
    3. retailers are not obligated to keep contact tracing records, but may do so if they choose.
  • You must maintain good hygiene in store: clean surfaces and frequent handwashing.
  • Cafes and restaurants can continue to provide contactless click-and-collect or delivery services, must only serve seated customers in store, maintain separation between tables and have only one person providing service.
  • Cafes and restaurants must also maintain a record of every person who has entered the premises, and keep groups to a maximum of 10 people.

You can see more information in the retail sector guidance and the Government website and we're awaiting information on the requirements that will apply to fashion stores when customers try on clothes and will provide updated information as soon as it is available.

We're here to help you - so ask us first

As you navigate this time, please don't hesitate to contact our Advice Service should you require any assistance. You can ring us on 0800 472 472 (1800 805 0831 from Australia) or send us an email on